keris FAQ
Users joining keris often ask about account setup, deposit methods, game rules, and account security. Our keris team receives questions across these topics daily, and this guide captures the most common questions and answers to help you get started without delay.
This FAQ page answers questions about how we handle account opening, payment processing, slot and live-dealer rules, bonus terms, and account management on keris. If your question relates to your specific keris account status, transaction history, or a security concern, you may need to contact our support team directly rather than relying on this general guide.
Browse the sections below to find answers to frequently asked questions. If you need more detail about our terms, withdrawal policies, or jurisdiction eligibility, please refer to our keris Terms of Use and Legal Notice pages. When you cannot find an answer here, our support team is available during business hours to assist you.
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Account and registration How to open a keris account, what KYC documents we need, and how to recover a forgotten password
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Payments and transactions Deposit ranges, withdrawal methods, and how to use DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers on keris
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Game rules and features Understanding RTP on slot games, bonus terms, and how live-dealer tables and sports betting work on keris
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Security and support Account protection, contacting our support team, and understanding our jurisdiction notice and data policies
Questions and answers
Account and registration
Opening a keris account begins with email verification and username creation. You then provide your full name, date of birth, and mobile number. We ask for a photo ID (passport, national ID, or driver's licence) and a proof of address (utility bill, bank statement, or recent lease) to complete KYC verification. Once we verify your documents, your keris account is active. You can then add a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment) and begin using the platform. Most keris accounts are verified within one business day.
If you forget your keris password, use the "Forgot password?" link on the login page. Enter your email address or username, and we send you a password-reset link. Click the link in your email and create a new password. If you no longer have access to your registered email, contact our keris support team during business hours. We verify your identity and can help restore access to your account. For security reasons, we do not reset passwords via phone or chat without first confirming your registered email and KYC details.
Payments and transactions
keris accepts deposits across a range of amounts depending on your payment method. Wallets like e-wallet, mobile banking, local payment, and online payment typically support deposits from small amounts up to your wallet limit. e-wallet and direct bank transfers via mobile banking, local payment, online payment, and e-wallet allow both small and larger deposits. We do not impose a maximum account preferences, but your own bank or e-wallet may have daily or transaction limits. Check with your payment provider if you need to confirm your transfer ceiling. Our keris platform processes subject to verificationly in most cases, though some bank transfers may take a few minutes to reflect in your account.
Depositing via e-wallet, mobile banking, or local payment on keris is straightforward. Log into your keris account, navigate to the Deposit section, and select your preferred wallet. You are shown a unique payment code or QR code. Open your wallet app (online payment, e-wallet, or mobile banking), scan the code or enter the payment details, and confirm the transfer. The funds arrive in your keris account within seconds. You do not need to link your wallet to keris permanently; each deposit is a separate transaction. If a deposit fails, check that your wallet has sufficient balance and that your keris account is verified. Contact our support team if a transaction is declined or takes longer than expected.
Game rules and features
RTP stands for Return to Player, a percentage showing how much a slot game returns to players over a long period. For example, a slot with means that over thousands of spins, the game pays back an average of 96 cents per rupiah wagered. keris displays the RTP for each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) in the game info. RTP does not predict short-term results or individual outcomes. Slots remain games of chance, and results vary widely depending on timing and luck. Always play within your budget and understand that the house edge applies across all games on keris.
Bonus terms on keris vary depending on the offer. A typical welcome bonus may include a match on your first deposit, subject to a playthrough requirement. Playthrough means you must wager the bonus amount a set number of times (e.g., 20x or 30x) on eligible games before you can withdraw it. Some bonuses apply to specific games only (slots, live-dealer tables, or sports betting). Wagering requirements, game restrictions, and expiry dates are always stated in the full bonus terms. We recommend reading the keris bonus details carefully before accepting. If you have questions about a specific bonus you received, contact our support team for clarification.
Security and support
On keris, you can adjust account settings by logging in and navigating to Account Preferences. You can update your email, mobile number, and password. If you wish to temporarily pause your keris activity or restrict access to your account, contact our support team. We can place a temporary hold on your account or restrict certain features while you remain logged in. Note that keris does not offer permanent account controls or deposit-limit tools; those are personal decisions. If you believe you have a gambling-related concern, we encourage you to seek external advice from a counselor or organisation in your jurisdiction.
To contact our keris support team, log into your account and look for the Support or Help icon. You can submit a ticket describing your issue, and our team responds during business hours. Include your keris username, a clear description of your problem, and any relevant screenshots or transaction IDs. Common topics include account verification, deposit issues, bonus queries, and withdrawal processing. Our keris team aims to respond to each ticket with a first answer within one business day. For urgent security issues (account compromise, unauthorised activity), flag your ticket as high priority and include "URGENT" in the subject line.