kerisTerms of Use

These terms establish the conditions under which we, keris, provide our platform and services. By creating an account and engaging with keris, you accept the obligations and protections outlined here. We believe transparent terms build trust between our operator and our users.

Our keris platform operates in jurisdictions where online gaming and sportsbook services are legally permitted. We comply with local regulations in each market we serve and require all users to verify their legal eligibility before participating. This document explains your rights, our responsibilities, and the processes we follow for account management, deposits, withdrawals, and dispute resolution.

We encourage you to read these terms carefully. If any provision is unclear, our support team operates during business hours and can explain our keris policies in detail.

Account conditions on keris

When you open an account on keris, you agree to provide accurate, complete, and current information. We require your full legal name, date of birth, email address, and a secure password. If any information changes — your address, phone number, or banking details — you are responsible for updating your keris account promptly.

We reserve the right to decline account applications or close accounts that we suspect of fraud, money laundering, or breach of these terms. On keris, accounts belong to individual users only; you may not share your login credentials with others or operate multiple accounts under false identities. We monitor for duplicate or suspicious accounts and may freeze funds pending investigation.

Identity verification on keris

Our keris platform requires identity verification (KYC) before your first withdrawal. We ask for a government-issued ID (passport, national identity card, or driver's licence) and proof of address (utility bill, bank statement, or official letter). On keris, we store these documents securely and use them only for compliance and fraud prevention. We do not share your KYC data with third parties unless legally required.

Verification typically completes within one business day. If we need additional information, our keris support team contacts you via email. Once verified, your account gains full withdrawal privileges. Subsequent withdrawals do not require re-verification — we retain your verified status.

Deposits and payment methods

We accept deposits through multiple channels optimized for Indonesian users: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. On keris, all deposit methods process instantly or within moments, and your real-funds balance updates immediately. We do not charge fees for deposits — any charges are set by your payment provider, not keris.

Deposit minimums and maximums vary by payment method and are displayed during checkout. On keris, we retain the right to adjust account preferences if we identify fraud or suspicious patterns. Deposits are irreversible once processed — if you send funds by mistake, contact our keris support team immediately, though we cannot guarantee recovery.

Withdrawals and processing

We process withdrawal requests to your original payment method or to an alternative method you have verified on keris. Withdrawal timelines depend on your bank or payment provider — bank transfers typically clear within one to two business days, while digital wallet withdrawals (mobile banking, local payment, online payment) may settle within hours. Our keris system processes all requests promptly; delays beyond our platform are the responsibility of your financial institution.

We reserve the right to review withdrawals for compliance and fraud detection. If we identify suspicious activity, we may hold your withdrawal pending investigation. On keris, minimum withdrawal amounts apply and are shown during the withdrawal process. We do not charge fees for withdrawals — any fees are set by your payment provider or bank.

Our keris platform policies

Bonuses and promotions

We, keris, periodically offer bonuses, free plays, or promotional credits to users. These offers carry specific terms — rollover requirements, game restrictions, and expiry dates — all disclosed before you claim. On keris, bonuses are credits only and cannot be withdrawn as cash; you must use them within the game platform. If you have questions about bonus eligibility or terms, our keris support team clarifies during business hours.

Account security and two-factor authentication

We encourage all keris users to enable two-factor authentication (2FA) on their accounts. When active, logging in from a new device requires a verification code sent to your registered email or phone. This prevents unauthorized access even if someone learns your password. On keris, you are responsible for keeping your password secure — we never request your password via email or chat.

If you suspect unauthorized access to your keris account, contact our support team immediately. We can freeze your account, review session history, and help restore security. You are liable for any activity on your account until you notify us of unauthorized access.

Responsible engagement and user conduct

We recognize that keris gaming can become problematic if not managed carefully. We encourage users to set personal limits and engage with our platform responsibly. Our keris support team does not impose external spending caps — discipline is your responsibility. If you feel your engagement is becoming unsustainable, contact us during business hours to discuss account management strategies.

We prohibit on keris: automated play (bots or scripts), fraudulent account creation, money laundering, and collusion with other users to manipulate outcomes. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions who violate these conduct rules may have their accounts closed and funds forfeited.

Dispute resolution

If you believe keris has made an error or treated you unfairly, contact our support team with documentation (session logs, transaction history, screenshots). We review disputes within five business days and respond in English. If we cannot resolve your dispute internally, we escalate to our compliance team for further investigation.

1. Contact keris support with details

   Email or live chat your concern; include account ID, transaction dates, and relevant screenshots.

2. We investigate and respond

   Our keris team reviews your case within five business days and proposes a resolution.

3. Escalation if needed

   Unresolved disputes escalate to our compliance officer for further investigation.

Jurisdiction and limitation of liability

Our keris services are available only where local law permits. You are responsible for verifying that your access and use comply with your own jurisdiction's applicable laws. We do not offer our services in jurisdictions where online wagering is prohibited.

To the fullest extent permitted by law, keris limits our liability to the amount of funds you have deposited on our platform. We are not liable for indirect, incidental, or consequential damages, including lost profits or emotional distress. Our keris platform operates "as is" without warranty of uninterrupted service, though we maintain industry-standard uptime and security practices.

Amendments to these terms

We, keris, reserve the right to amend these terms at any time. We notify users of material changes via email or a prominent notice on our platform. Continued use of keris after amendments constitutes acceptance. If you disagree with changes, you may close your account and request a withdrawal of your remaining balance.

These keris terms represent our commitment to fair play, security, and compliance. If you have questions or need clarification on any policy, our support team operates during business hours and responds in English. We value your participation on keris and remain available to address your concerns transparently.