keris Privacy Policy

This page describes what we collect when you use keris and how we keep that data protected. We recognize that privacy is fundamental to trust, and we are committed to transparent data handling across our platform. When you open an account, deposit funds, or play slots and live-dealer games on keris, we gather certain information — all of which we store securely and use only for legitimate platform operations.

We at keris do not sell your personal information to third parties. We share data only with payment processors, compliance partners, and law enforcement where legally required. Our privacy practices comply with applicable data-protection regulations in the jurisdictions where we operate. This policy explains what we collect, how we use it, who has access, how long we retain it, and your rights regarding your keris data.

If you have questions about our privacy practices or wish to exercise your rights (such as requesting deletion of your keris account data), contact our support team during business hours. We respond in English and address privacy concerns with priority.

What we collect on keris

When you create a keris account, we collect your full legal name, email address, date of birth, and phone number. We use this information to set up your account, send you notifications, and verify your identity. We do not collect or store payment card details directly — our keris platform uses third-party payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) that handle card data securely on their own servers.

On keris, we also collect information about your account activity: your game sessions, bets placed, winnings, deposits, and withdrawals. We record your IP address, device type, browser version, and approximate location (country or city level) to monitor for fraud and ensure platform security. When you contact our support team, we retain your communications to resolve your issue and maintain a service record.

Our keris verification and compliance data

Before your first withdrawal, we require identity verification (KYC). We ask you to upload a government-issued ID (passport, national identity card, or driver's licence) and proof of address (utility bill, bank statement, or official letter). We at keris store these documents securely, encrypted and accessible only to authorized compliance staff. We use this data solely to prevent money laundering, fraud, and unauthorized account access.

On keris, we may also collect beneficiary account information when you request a withdrawal — your bank account number or digital wallet handle. We use this information only to process your withdrawal and never share it with third parties except our payment processors.

How we use your keris data

We at keris use your personal information for the following purposes: (1) to operate and maintain your account; (2) to process deposits and withdrawals; (3) to detect and prevent fraud, money laundering, and unauthorized access; (4) to comply with applicable laws and regulatory requests; (5) to respond to your support inquiries; (6) to send you account notifications and service updates (opt-out available for marketing emails). We do not use your keris data for targeted advertising or third-party marketing without your explicit consent.

Our keris platform uses cookies and similar tracking technologies to remember your login preferences, track your session, and analyze usage patterns. These help us improve platform performance and user experience. You can disable non-essential cookies through your browser settings, though this may limit keris functionality.

Third parties and international data transfer

We at keris share your data with trusted third parties only when necessary: payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), fraud-prevention vendors, and compliance consultants. These partners operate under confidentiality agreements and use your data only for the specific purpose we authorize. We do not sell your data to advertisers or data brokers.

Our keris servers may be located outside your home jurisdiction. When you use keris from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transmitted to and stored in other countries. We ensure that international transfers comply with applicable data-protection laws and that our processors maintain security standards equivalent to our own. By using keris, you consent to this international data transfer.

Your rights and data retention on keris

Accessing and correcting your keris information

You have the right to access your personal information stored on keris at any time through your account dashboard. If you believe any data is inaccurate, contact our support team to request correction. We at keris will update your information within five business days. You also have the right to request a copy of all your keris data in a portable format — we provide this within ten business days of your request.

Deleting your keris account and data

You may close your keris account and request deletion of your personal information by contacting our support team. We at keris will delete non-legally-required data within thirty days of account closure. However, we retain records required by law (such as transaction history for anti-money-laundering compliance) for the periods mandated by applicable regulations — typically five to seven years. We cannot delete data that is subject to legal hold or outstanding disputes.

Data retention on our keris platform

We at keris retain your account information for as long as your account is active. After you close your keris account, we retain personally identifiable information for thirty days (allowing you to reopen if needed), then delete it. However, we retain transaction records, gaming history, and compliance documentation for the periods required by financial-services regulations — typically five to seven years. During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, our retention timelines do not change; data is processed according to the same schedule.

Cookies and tracking on keris

Our keris platform uses cookies to store your login session, remember your preferences, and analyze usage. We distinguish between essential cookies (required for login and security) and optional cookies (for analytics and personalization). You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling non-essential cookies does not prevent you from using keris, though some features may be less optimized.

Contact and complaints

If you have questions about our keris privacy practices or wish to lodge a complaint, contact our support team via email during business hours. We respond in English within five business days. If you believe we have violated your data-protection rights, you also have the right to file a complaint with your local data-protection authority.

We at keris remain committed to transparent data practices and continuous security improvement. If you discover a security vulnerability or have privacy concerns, notify our support team immediately. Our keris team takes all privacy reports seriously and responds promptly to address potential issues. Your trust in our platform depends on our commitment to protecting your information, and we take that responsibility seriously.